Coronavirus advice for Espoo residents

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2020-05-25 9:00

On this website, the City of Espoo collects information about the coronavirus, its effects on the city’s operations and advice for Espoo residents. The website will be updated as the situation changes. Latest update:  29 September 2020 at 13:30.

Free facial masks for people with low income

Free masks are available for Espoo residents who have a low income and who are unable to buy masks. Other Espoo residents should buy their own masks.

Read more here: Free face masks available for people with low income through Social Services and organisations

Coronavirus situation in Espoo

Coronavirus situation in Espoo by greater area

Coronavirus Helpline and testing

  • If you suspect you have any signs of the coronavirus,  you can book a test appointment through the HUS coronavirus bot.
  • If you wish to book an appointment by phone, call Espoo’s coronavirus helpline, tel. 09 816 34600. The helpline is open from Monday to Friday from 7:00 to 18:00 and on Saturday and Sunday from 9:00 to 15:00. SMS service for the hearing impaired, tel. 040 639 3945.
  • Outside these hours, please call the Medical Helpline, tel. 116 117. 
  • Everyone with symptoms of the coronavirus (fever, cough, sore throat, runny nose, shortness of breath, loss of smell/taste or diarrhea/abdominal pain without any other clear reason) can get tested.
  • After booking a test appointment, the customer will receive text message containing a confirmation of the time, arrival instructions and instructions for cancelling the appointment.
  • You can also assess your symptoms at www.omaolo.fi and you will get instructions based on your symptoms.

Instructions for treatment at home:

The contact information of health service in other matters

Please notice that you can only visit a health centre if you have booked an appointment.

  • Appointment booking to Espoo health centres in other matters than corona, tel. 09 816 34500, Mon–Fri 7:00–18:00. Text message service for the deaf and hard of hearing, tel. 040 639 3945
  • Oma Lääkärisi Matinkylä, tel. 09 855 4100, Mon–Fri 7:00–18:00
  • The Medical Helpline will help you in the evening and at weekends when health centres are closed. Tel. 116 117.
  • Contact information of health centres in Espoo: espoo.fi/healthcentres
  • Video appointments with an on-call nurse are available. Go to the appointment booking system: espoo.terveytesi.fi

Mental health services are there to help you if the coronavirus is making you feel worried or anxious:

  • Mental Health and Substance Abuse Services, tel. 09 816 31300, Mon–Fri 8:00–16:00
  • Social and Crises Emergency Services is there to help outside these hours, tel. 09 816 42439

Support for everyday life

  • Nestori – Guidance and Service Counselling for Senior Citizens offers advice and solutions to everyday situations. Tel. 09 816 33 333, Mon–Fri 9:00–15:00. 
  • Answers to frequently asked questions about the effects of the coronavirus on the elderly
  • The best way to contact Welfare Services for Families with Children is to use the Get help form at www.espoo.fi/gethelp or call tel. 09 816 23600, Mon–Fri 8:30–15:00. 
  • Social services and food help, tel. 09 816 45000, Mon–Fri 8:00–10:00
  • Disability Services Helpline, tel. 09 816 45285, Mon–Fri at 9–11. 

Changes to social and health services

We are providing the services that are absolutely necessary – this is why we must reduce non-urgent services. We will contact every client whose appointment needs to be rescheduled. To protect the elderly and other risk groups we are limiting visits to nursing homes, for example. More information: Social and health services during the coronavirus pandemic

Early childhood education

Day care centres are open.

Only attend early childhood education if you are healthy, also take care of hygiene

We follow the instructions given by the Finnish Institute for Health and Welfare (THL) and the Ministry of Education and Culture on how to carry out our work and ensure hygiene during the coronavirus epidemic.

Children and adults must be healthy in order to enter early childhood education premises. Everyone must take extremely good care of hand hygiene and wash their hands thoroughly at least in the morning when joining the group, when coming indoors, before every meal, after every toilet visit and when coming back home. Guardians, please avoid spending time indoors in early childhood education premises to help us reduce the number of contacts between people. Until further notice, children are not allowed to bring their own toys to day care.

Open early childhood education

Residents’ parks

All residents’ parks are open, except the one in Matinkylä which is currently being renovated. The activities at the residents’ parks are, for the time being, outdoor activities. The interior spaces of the residents’ parks are not in use. The toilet facilities may be used if necessary, but always stay at least two metres away from other people and take care of good coughing and hand hygiene.

The residents’ parks follow the latest coronavirus instructions. Do not visit a park if you are even slightly ill. Also take care of safe distances and good coughing and hand hygiene when you are in a park.

“Suomi tutuksi” activities are on hold until further notice.

Activities for young schoolchildren are organised in the residents’ parks. As a rule, the activities are outdoor activities. When it is time for the children to eat snacks, hygiene instructions and safe distances are taken into account. Some children have signed up for a paid snack, while others will bring their own snacks from home. As the refrigerators may not be used at the moment, the snacks from home should be such that they do not need to be put in the fridge. If there are a lot of children, the snack time will be staggered.

The toy storage rooms in the residents’ parks will be kept closed until further notice.

Open day care centres

Open day care centres are closed for now. This is because the open day care centres cannot organise outdoor activities and it is impossible to avoid close contacts indoors.

Sports, exercise and culture

The autumn season of exercise groups has begun. To ensure safe distances, the groups will be smaller than usual. Safe distances will also be maintained in groups that are open to all. The instructor will limit the number of participants, if needed.

Videos and links encouraging to exercise have been compiled on page espoo.fi/omatoimiliikunta

Cultural services focus on safety in autumn 2020. Read more in this news article.

Nature House Villa Elfvik has reopened under some exceptional arrangements. Registration is required for nature excursions.

All Youth Centres have reopened. Youth workers are arranging activities and reaching young people in digital environments. For example a digital youth centre was opened in Discord

The Ohjaamotalo continues counselling in Discord. Service points (Starttipiste) are open again. 

Schools 

The new school year will start as contact teaching in Finnish-speaking comprehensive schools, Espoo International School and all upper secondary schools on 13 August and in Swedish-speaking schools on 18 August. 

Hygiene is a priority – stay home if you are ill or have symptoms

Unnecessary close contact will be avoided in schools, and hygiene will be ensured in line with the recommendations by the Finnish Institute for Health and Welfare (THL). 

Stay home if you are ill or have symptoms. When a pupil, student or staff member returns to Finland from abroad, they must follow THL’s latest quarantine recommendations or guidelines. School health care guidelines for safety in schools

Schools will inform guardians and students of teaching arrangements, schedules and other matters through the Wilma service. 

Read more about School year to start as contact teaching in comprehensive schools and upper secondary schools

Customer service

The City of Espoo Service Points serve customers as usual.

Safe distances are ensured and hygiene instructions strictly followed at the Service Points. We have acquired protective counter screens and face shields for our face-to-face customer service personnel to improve their and our clients’ safety. Clients are encouraged to only make brief visits to the Service Points.

If you have symptoms of a common cold or any stomach symptoms, do not visit a Service Point. In such cases, you can also take care of many things over the phone or through our chat service. The general customer service number and the chat window are available at www.espoo.fi/asiointi.

How to run errands from home?

Services for entrepreneurs and companies

Entrepreneur, the business advisors in EnterpriseEspoo are there to help you. Book a meeting with a business advisor and we will be in touch. 

Applications for the operating support for sole entrepreneurs is now open. Read more about the application process

Information kit on services for entrepreneurs and companies during the coronavirus pandemic.

Good hand hygiene prevents respiratory infections from spreading

The best way to prevent respiratory infections is to take good care of hand and coughing hygiene. Further information about hand hygiene

Up-to-date general information about the coronavirus:

  • Finnish Institute for Health and Welfare: www.thl.fi/koronavirus
  • The national coronavirus hotline provides generic information about the coronavirus, tel. 0295 535 535, Mon–Fri 8:00–21:00 and Sat 9:00–15:00. Text message service for the deaf and hard of hearing, tel. 050 902 0163. General information on the coronavirus is also available from the Government’s chat service. The telephone and chat services do not give any health advice or guidance in the case of symptoms. In these cases, you should call your health centre or the Medical Helpline.

Smartbot to give multilingual coronavirus advice

The City of Espoo is testing a smartbot, or a learning artificial intelligence application, that answers questions in more than a hundred languages on the Espoo.fi website. Its language skills are based on machine translation from English. While it will undoubtedly make some grammatical errors, the goal is to ensure that the key content of its messages is still understandable. News article

Situational picture reports from Espoo’s rapid intervention team (in Finnish)
Important information about the coronavirus for parents and families