The City of Espoo receives around 20,000 feedback items each year through its feedback service. Especially feedback on the streets and traffic is increasing. In addition to streets and traffic, Espoo residents give a lot of feedback about sports and health services, for example.
“Feedback is important to us, because many good reforms are being made and have been made on the basis of it. Feedback enables us to quickly receive information when, for example, a tree falls on a jogging trail somewhere in Espoo or a city rubbish bin near someone’s home becomes overfilled,” says Specialist Katariina Eskola.
The City of Espoo wants to make even better use of the information it receives through its feedback. What is the feedback about? Do certain topics arise particularly at certain times or in certain residential areas?
Anyone can now view these things themselves in the new feedback report. The report is currently only available in Finnish, but versions in Swedish and English will be released early in the year.
You can see how much feedback has been given on a particular subject, for example, in the past week, or check how much feedback came from your neighbourhood last month. However, area information is only available for some feedback – mainly those about the environment and street maintenance.
You can give feedback to the City of Espoo in our feedback service, to which you can also find a link on every sub-page of the Espoo.fi website.
Specialist Katariina Eskola, email@example.com